Home Care Pulse Certified – Trusted Providers have proven their commitment to their clients’satisfaction by contracting with Home Care Pulse to gather and report feedback from their clients. We do this by conducting random live phone interviews with a percentage of their clients each month. Because we are an independent third-party company, we are able to collect honest and unbiased feedback, without outside influence. Each client, or their responsible party, is given the opportunity to rate the provider on a scale of 1-10 in areas such as:
•Timeliness of caregivers.
•Services being provided as promised.
•Compassion of caregivers.
•Overall quality of care.
Clients are also given the opportunity to provide feedback on areas where the provider needs to improve as well as areas where they excel. After Home Care Pulse conducts live phone interviews, we send a report to each provider informing them of our findings and showing them how their business rates compared to others in the industry. Our goal is to assist home care businesses in providing the best home care possible, while recognizing those who are the best in the industry.