Caregiver of the Month – February 2015

Karen2Karen Milligan – February’s Caregiver of the month! 

Originally from New York state, Karen moved to Utah years ago to be closer to family. This is where she started her 18-year caregiving career. She has been with Senior Care for 3+ years in which time her client’s have greatly enjoyed her friendly companionship and dedicated service. Karen is a real handy woman! She enjoys tinkering with things and fixing things around the house. She brought this passion to her clients homes by finding ways to make their home safer, and fix items in the house that are commonly used and cherished. She finds it fulfilling to make a difference in their lives and make them happy. Karen notices the little things that would make a world of difference to her clients and then goes above and beyond to make their lives easier, safer, and happier. When asked why she enjoys caregiving, she simply said, “I really appreciate the older generation. This is my way of giving back for all their sacrifices.”

Halloween costume winners!!!

Congrats to everyone who participated! All of your costumes were awesome! We do this every year, and every year it just gets better!!

Our top winners were:

  1. First place:  Kenzie 24 votes
  2. Second place: Kelsee 17 votes
  3. Third place: AK with 15 votes

Attached are the voting results. Congrats again to all our participants.    Gift cards will be given out at the next staff meeting.

results AK Kelsee Sweeten Kenzie3

 

Trusted Provider

HCPC_Trusted_ProviderLook For a Home Care Pulse Certified – Trusted Provider

Home Care Pulse Certified – Trusted Providers have proven their commitment to their clients’satisfaction by contracting with Home Care Pulse to gather and report feedback from their clients. We do this by conducting random live phone interviews with a percentage of their clients each month. Because we are an independent third-party company, we are able to collect honest and unbiased feedback, without outside influence. Each client, or their responsible party, is given the opportunity to rate the provider on a scale of 1-10 in areas such as:

•Timeliness of caregivers.
•Services being provided as promised.
•Compassion of caregivers.
•Overall quality of care.

Clients are also given the opportunity to provide feedback on areas where the provider needs to improve as well as areas where they excel. After Home Care Pulse conducts live phone interviews, we send a report to each provider informing them of our findings and showing them how their business rates compared to others in the industry. Our goal is to assist home care businesses in providing the best home care possible, while recognizing those who are the best in the industry.

At Senior Care your satisfaction is our main goal.

At Senior Care your satisfaction is our main goal. That is why we have contracted with Home Care Pulse, a professional, third-party satisfaction research firm, to conduct regular phone interviews with you or a designated family member. This feedback will help us improve our care and remain a top provider in the community! Here is what you can expect:

Who is Home Care Pulse?

Home Care Pulse

Home Care Pulse is the top research and quality assurance firm for home care. They conduct all phone interviews in-house to maintain the highest standards of professionalism, and they meet both state and federal confidentiality laws. Home Care Pulse will call on behalf of Senior Care to conduct a brief satisfaction interview with you or a designated family member.

How often will Home Care Pulse call?

phone interviews in-house to maintain the highest standards of professionalism, and they meet both state and federal confidentiality laws. Home Care Pulse will call on behalf of Senior Care to conduct a brief satisfaction interview with you or a designated family member.

Home Care Pulse will conduct interviews for our agency every month, but once you have completed an interview, you will not be contacted again for at least six months. The call will come from (208) 656-6219.

What will the survey be like?

The interview lasts 5-10 minutes. A Satisfaction Research Associate from Home Care Pulse will ask you to rate our agency on several categories on a scale of 1-10, and invite you to share any comments you have about your care.

What will you do with my feedback?

Home Care Pulse will compile all of our interview results each month into a Monthly Quality Report. Your feedback will not be shared with anyone else or any of our caregivers without your consent, and you can also choose to remain anonymous. A rating of “10” tells us that you are fully satisfied with your care, while an 8 or less tells us that we need to make improvements. Your comments will help us understand what specific improvements we need to make, so please be as open as possible!

If you have any other questions about this program or the home care services we offer, please do not hesitate to contact us. We truly appreciate your willingness to participate in these phone interviews, and we look forward to receiving your feedback!

The Results are In!

Congrats to Jake who took 1st place and the $50.00 Gift Card! Also we decided to add a second and third place winners, which would be Cami and Cassidy who tied with 11 votes each!  a $10 Walmart gift card will be sent to Cami and Cassidy! Congrats guys!  This was a lot of fun, We will definitely need to do it again next year; fun to see all the awesome costumes!  (You can click on the pictures/results to make them larger)

Our winners:Jake Cook Cami Ford Cassidy Excell2
Haloween Results

Top 3 Thing to Look at When Choosing a Senior Care Company

Hiring the right senior care company to care for your aging loved one is essential to their overall health and well-being. The National Council on Aging, Inc. stated that each person needs to sit down with their aging loved one and discuss this phase of life. It is not easy for anyone to rely on others to help them care for their daily needs. Identifying ways in which you can help, and what to look for in a good senior care company make a dramatic difference in this phase of life.  Here are the top 3 things to look at when you are choosing a senior care company.

Handling Senior Needs

How do they take care of your loved one? Do they have a facility that is equipped to handle all the needs of your aging loved one? People with physical and mental disabilities require a lot of care. Does the facility have the equipment necessary to care for them? How about their staff members? Are they well-trained to handle the different limitations that people have? Can they deal with the frustrations of seniors that start to experience symptoms of Alzheimer’s or dementia? It is vital that you speak with the staff to set up a tour of their facility to find out what they can offer, and how they will help your loved one. Not only do you want your loved one to have the best care, you want them to enjoy living at the facility where they are being treated with respect by the staff.

Activities

One of the main issues that seniors run into when they move to assisted living centers is having nothing to do. Their entire lifestyle will change. No longer are they able to jump in their vehicle and take a drive, they have to depend on the staff to take them places. What activities does the senior care center offer? Will they be enough to keep your loved one entertained and happy? The activities they offer need to help with physical exercise, and you want them to have activities that stimulate their brain. Can you sit in some of the classes they offer? This will help you to see if the different activities they are offering are engaging and fun for seniors. Socially, seniors need a lot of interaction to avoid depression. Senior depression is on the rise as 6 Million Americans over the age of 65 currently suffer from it. Many of the seniors will not seek out treatment for their symptoms. Find out if the senior care center can assist with depression symptoms and other problems that many seniors suffer from.

Cost

Do you have enough money to afford quality senior care? This is something you need to sit down with your loved one and discuss. The cost of paying for senior care can become expensive. While Medicare and Medicaid can cover some of the costs, you do have a lot of money that you will need to pay out of pocket for the center. Talk about the costs with your loved one and with the care facility to find out what you can do to make it affordable for your financial needs.