At Senior Care your satisfaction is our main goal. That is why we have contracted with Home Care Pulse, a professional, third-party satisfaction research firm, to conduct regular phone interviews with you or a designated family member. This feedback will help us improve our care and remain a top provider in the community! Here is what you can expect:
Who is Home Care Pulse?
Home Care Pulse is the top research and quality assurance firm for home care. They conduct all phone interviews in-house to maintain the highest standards of professionalism, and they meet both state and federal confidentiality laws. Home Care Pulse will call on behalf of Senior Care to conduct a brief satisfaction interview with you or a designated family member.
How often will Home Care Pulse call?
phone interviews in-house to maintain the highest standards of professionalism, and they meet both state and federal confidentiality laws. Home Care Pulse will call on behalf of Senior Care to conduct a brief satisfaction interview with you or a designated family member.
Home Care Pulse will conduct interviews for our agency every month, but once you have completed an interview, you will not be contacted again for at least six months. The call will come from (208) 656-6219.
What will the survey be like?
The interview lasts 5-10 minutes. A Satisfaction Research Associate from Home Care Pulse will ask you to rate our agency on several categories on a scale of 1-10, and invite you to share any comments you have about your care.
What will you do with my feedback?
Home Care Pulse will compile all of our interview results each month into a Monthly Quality Report. Your feedback will not be shared with anyone else or any of our caregivers without your consent, and you can also choose to remain anonymous. A rating of “10” tells us that you are fully satisfied with your care, while an 8 or less tells us that we need to make improvements. Your comments will help us understand what specific improvements we need to make, so please be as open as possible!
If you have any other questions about this program or the home care services we offer, please do not hesitate to contact us. We truly appreciate your willingness to participate in these phone interviews, and we look forward to receiving your feedback!